Resources

FAQs

What is SelfCollect?

SelfCollect is an STD testing service you collect in the privacy and comfort of your home. Our goal is to enable you to take control of your intimate health.

Is SelfCollect confidential?

It can be completely confidential if you choose. The minimum information required is a birth date, shipping address and payment information, which still maintains your anonymity. You will not need to provide your name, billing address or contact information unless you decide to create an account.

SelfCollect has also taken every precaution to protect your data following strict HIPAA regulations, and state and federal privacy laws, which prevent your test results from being released without your permission. Our industry software is secure and safe.

How do I know which infections to test for?

Sexually active individuals are at risk for acquiring all STDs. Some are symptomatic and others have no symptoms. SelfCollect has compiled the most current information on the most common STDs that is available for you to review in the Resources section. 

Please note, if you are still uncertain about what tests to order, we have several panels available to order that include multiple tests.

How often should I get tested?

This is really dependent on an individual’s sexual practices and symptoms.  New sexual partners or symptoms suggest much more frequent testing. 

Please note, HPV is the most common STD that is easily transmitted and bears no symptoms. Therefore, frequent testing is always suggested.

Do you accept health insurance?

For your privacy and security, we do not accept health insurance. Health insurance companies would be aware of every test that you may order, interfering with your private, intimate health. We feel it’s important that you have complete confidentially when screening for STDs. As a result of not billing medical insurance, SelfCollect is able to make the testing very affordable.

How do I know it’s safe to shop with you?

SelfCollect has taken every precaution to protect your data following strict HIPAA regulations and through the use of secure, industry-safe software. Your information will never be shared with outside sources.

What forms of payment do you accept?

We accept most major credit and debit cards, including Visa, MasterCard, American Express, JCB and Discover cards, as well as SelfCollect gift cards.

How do I become a SelfCollect Health Ambassador?

Visit our Ambassador section and provide the information as prompted. An email will be sent shortly after verifying your registration and information on initial training. A social security number or work permit number and 1099 form will be required, as well.

How do I partner with SelfCollect?

We are always looking for great partnership opportunities to further improve the intimate and personal health of individuals. Please contact us at info@selfcollect.com

Are there any benefits to having an account? 

Having an account enables you to order more easily and reference past test results.

What is your cancellation policy?

The cancellation policy is as follows:

  • A 100% refund if cancellation is made PRIOR to the order being shipped.
  • Due to the cost of materials, a 50% refund will be issued if order is canceled AFTER it has been shipped.
  • There are no refunds on gift cards or after testing on my order has taken place.
  • The loss of a package or a package that was not delivered is NOT grounds for cancellation. Rather, SelfCollect.com will offer a one-time replacement order to be mailed out again. 

All cancellation requests can be emailed to orders@selfcollect.com.

Can I order a test collection kit for somebody else?

Due to HIPAA privacy laws, you can only order a test collection kit for your self. However, you can easily send someone an electronic gift card to help cover the costs of any of their tests.

What if I forget my PIN?

As part of SelfCollect’s commitment to your anonymity, we do not store any data beyond your birth date. Therefore, if you forget your PIN, there is no way for us to retrieve or reset it. You will need to order your test kit again.

What if I forget or lose my order number?

Due to SelfCollect’s commitment to your privacy, if you are an anonymous user, there is no way for us to resend your order number. You will need to order your test kit again. If you have an account, you will be able to login and view each order number.

How long does it take to get test results?

Turn-around times will vary. However, from the time the laboratory receives a sample, testing should be completed within 4 business days.

Who will have access to my test results?

The only person who will have access to your test results is you, unless you share your PIN, order number and/or personal login information.

How do I retrieve my results?

Your results will be available by visiting the "See Your Results" page. Simply log-in with your PIN or username and your order number.

How will I be notified that my test results are ready?

During the checkout process, you can choose to be notified that your results are ready via email or text. 

What do I do if I test positive for an infection?

Please review the recommendations that accompany your test results page. Additional information and recommendations can be found in the Resources section.

How long will my test results be made available to me?

If you create an account, your test results will be available indefinitely. If you do not create an account and remain anonymous, your test results will only be available for 6 months once posted.

What happens if I accidentally botch the test collection process or mishandle the collection devices?

If you feel the collection swab has been jeopardized, please email admin@selfcollect.com with your order number so we can mail out a replacement kit.

Do you offer HIV testing?

There are many free and anonymous resources in your community for HIV testing. If you would like to do an anonymous, at-home HIV test, we recommend you visit oraquick.com to order. Again, only you will know the results of this test.

Is the shipping package discreet?

Yes, your test kit comes in a unmarked, generic shipping package. The logo or business name is not placed on any of the packaging. Please visit the How SelfCollect Works section to view the actual packaging.

What if my shipment doesn’t arrive, or arrives damaged?

If there is something wrong with your shipment, email admin@selfcollect.com. Please do allow up to 7 business days for your package to arrive before contacting us.

Do you ship internationally?

At this time, we can ship with the USPS anywhere in the United States, including Alaska and Hawaii. If you reside in Canada or Puerto Rico, please email orders@selfcollect.com for alternative shipping options.

Do you ship to PO Boxes?

Yes, we ship with the United States Postal Service, which delivers to PO boxes.

How long will it take before I receive my kit?

Our standard shipping is First Class Mail through the USPS, which should arrive within 3-5 business days.

If you choose to receive your kit sooner, for an additional charge you have the option at check-out to opt for Priority Mail.  Please note, the USPS does not guarantee overnight or expedited services to all locations. (Please visit the following link for more information: http://faq.usps.com)

Will I have to sign for my package?


No. 

How will the charge appear on my credit card statement?

SelfCollect will not appear on your statement. But rather the generic, alias name of “Knowledge House” for your protection and confidentiality.

What if my test result comes back "Indeterminate"?

It is the policy of SelfCollect.com, that no refunds are available for an "Indeterminate" test result.  However, we will automatically ship out one new kit to repeat the collection process via USPS First Class Mail at no additional charge. You will be retested only for the diseases that showed indeterminate results.

The new kit will have a new order number associated with it, but still will be associated with your account if you have one, or your birthday and PIN combination if you are an anonymous user. You will be notified of any updated results in the same way you elected with your initial order.

SelfCollect only provides one free additional kit per order for retesting. If you again receive indeterminate results from the second collection, and symptoms are still present or you believe you may still have an infection, you should consider purchasing a new kit. 

Can you ship to an international APO/AE address?

We can ship to an international APO/AE address, however, a tariff is required. SelfCollect will provide the required documentation for both the package arriving to you and the package you will send back. Although we do not foresee this being an issue, customs can intercept packages at their discretion which could delay or prohibit the package from being delivered.  Standard shipping is still provided at no charge.

As an anonymous user, are there possible negative consequences?

At SelfCollect, we value your privacy and desire to remain anonymous. Consequently, your name will not appear on the test results page but your date of birth will.  However, you should be aware that some medical professionals are reluctant to accept tests results that lack specific identification or demographic information.