I understand the following to be the cancellation policy as set forth by SelfCollect, LLC (DBA SelfCollect.com):
- I will receive a 100% refund if I cancel PRIOR to my order being shipped.
- Due to the cost of materials, I will receive a 50% refund if I cancel AFTER my order has been shipped.
- I understand there are no refunds on gift cards or after testing on my order has taken place.
- I understand that loss of a package or a package that was not delivered is NOT grounds for cancellation, a refund of an order or dispute with my credit card company. Rather, SelfCollect.com offers a one-time replacement order to be mailed out again. It is my responsiblity to email firstname.lastname@example.org of any shipping errors and request a replacement kit.